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Cambrian House began as a crowdsourcing community using a wisdom of crowds based approach to discover new business and technology ideas. These pages are being kept online as a technology demo to showcase Chaordix™.
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Ideas
JamDoctor: virtual tech support broker DELETED
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Not freeish. Not freesque. It's free!
The Idea
Cross Loop did it-> http://www.crossloop.com
The problem- qualified remote tech support for the masses on various appliactions.
The opportunity- tons of college kids with access to computer terminals, free time and the need to earn beer money.
The solution - broker the connection using a remote control app like single-click UVNC or CoPilot and create the marketplace that matches qualified techies with computer problem victims.
You have problem victims submit their problem and what it's worth to them to have it solved and any deadline. It is stored in a queue of problems and immediately opens the connection to their computer (see here for more info-> http://www.scrollinondubs.com/?p=22). You then have registered college students on the other end who list their skillsets have the ability to login and take one of the probs in the queue and solve it. Usea screen recorder like VNC2SWF so all access is documented. If they solve it they earn half the bid price and JamDoctor gets the oth
I thought of this idea when I was...
I use single-click Ultra VNC to do tech support for friends and family remotely. It's been a lifesaver but it occurred to me the connection doesn't have to terminate to a single server- it could terminate to a "booth" online were anyone could login and do the fix. This is a way to capitalize on a bunch of cheap and qualified labor not to mention build a buzz in the sought-after college market and have advertising opps there as well. If it works, buy me a doughnut.
Comments Posted
It would be really important for the techs to be screened and have some kind of guarantees they weren't there to phish / hack especially since the end users would be pretty naive. Meaning, there would need to be pretty secure operations on the backend doing background checks etc. But even so most students won't have a lot of background to be checked.
So this could be risky. But in general the concept makes sense.
idealogue- yes. there would need to be screening to ensure legitimacy of the students. keep in mind though that for them to get paid there needs to be a bank account ACH or a paypal acct setup and the money trail makes it easier to track down a phisher if abuse occurs. That VNC2SWF free screen recorder or suitable equivalent would allow you to keep visual logs of what was actually done to the consumer's machine. clearly there would be too much volume to screen every fix to ensure there were no malicious activities but having the money trail with this type of surveillance for reviewing incidents in retrospect should provide as effective a mechanism as possible to curtail abuse.
One other thing that occurred to me- this idea meshes with my "WatchTheMater" submitted idea as well. if you think about it, with each fix you are building a library of video tutorials. provided you get consent from the consumer to rebroadcast the fix (or even offer them a royalty based on the popularity of the recorded fix movie) - you have a self-building support library of camtasia tutorials...
thanks for the feedback - point taken
sean
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